Grievance Redressal

How to raise a complaint, and who's responsible for resolving it.

Pending legal/business review

The Consumer Protection (E-Commerce) Rules, 2020 legally require a named, India-resident Grievance Officer with published contact details, who must acknowledge complaints within 48 hours and resolve them within 1 month. That designation has not been made yet — this page states that honestly and gives a real, working contact path in the meantime, rather than inventing a name.

Grievance Officer

[Pending] — not yet formally designated. This is a legal requirement, not optional, and needs the business to name a specific person (with title, office address, and direct email) before this site can be considered fully compliant with the Consumer Protection (E-Commerce) Rules, 2020.

How to raise a complaint in the meantime

What to expect

Once a Grievance Officer is designated, complaints are legally required to be acknowledged within 48 hours and resolved within one month. We intend to meet that standard once the designation is formalized.

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Grievance Redressal

How to raise a complaint, and who's responsible for resolving it.

Pending legal/business review