Privacy Policy

What personal data we collect, why, and your rights over it.

Pending legal/business review

Structured to match the DPDP Act 2023's required disclosures (purpose, consent, retention, grievance contact, data-principal rights). The Grievance/Data Protection contact details below are placeholders pending the business formally designating one — see the Grievance Redressal policy.

What we collect

Name, phone number, delivery address, and order history — collected when you place an order or create an account. We do not collect payment card details directly; Cash on Delivery requires no card data, and any future online payment runs through Razorpay, which handles card data under its own PCI-DSS compliance, not ours.

Why we collect it

To fulfil and deliver your order, confirm installation appointments, respond to support requests, and meet tax/invoicing obligations under Indian law.

Your consent

By placing an order or creating an account, you consent to this processing for the purposes above. You can withdraw consent by contacting us, though this may affect our ability to fulfil an in-progress order.

How long we keep it

We retain order and account data for as long as needed to fulfil the purposes above, or as required by Indian tax/accounting law, whichever is longer. [Pending review] — an exact retention schedule needs confirming.

Your rights

You can request access to, correction of, or deletion of your personal data by contacting us through the Contact page or WhatsApp.

Cookies and analytics

This site may use cookies for essential functionality (keeping your cart between visits) and, if configured, analytics tools to understand site usage. No cookie-based advertising/retargeting is in use today.

Grievance contact

[Pending] — the Consumer Protection (E-Commerce) Rules, 2020 and DPDP Act 2023 both require a named Grievance Officer's contact details here. Until one is formally designated, reach us via the Contact page or WhatsApp.